Caring for your aging parents may put you in more-frequent and intense contact with family. You may have had strained relations in the past. You may have intentionally moved away. But now your family member needs help. And you and your parent and your siblings may find yourselves coming together again, perhaps after decades of only light contact.
Historic tensions will likely reemerge. Perhaps you and your mother never really got along well. Or your father may have abandoned the family when you were young. And now he is sick and you find yourself understandably resentful being asked to look after him. If you are the youngest, everyone may treat you like the baby. Or if you are the eldest, your siblings may wait for you to organize everything and then complain that you are bossy.
You are not alone. As the circle closes in the chapter of eldercare, family members come back into each other’s orbits. Of course unresolved issues will emerge. But this is a chance to revisit them with more years of maturity and self-knowledge behind you. Many families are able to find positives in coming back together and reframing their old relationships in new, healthier ways.
An Aging Life Care Manager can help you and your family prioritize issues and reduce friction in family dynamics.
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Sibling rivalry revisited
It used to be that you squabbled over whose turn it was to clean the dishes or rake the leaves. Now you are mature adults negotiating the care of your aging parents. But it may feel just like old times. All the old rivalries are revived as if they’d been frozen in time.
Why now?
As author Francine Russo points out in They’re Your Parents, Too!, what’s happening is that we hear the clock ticking on our parent’s life. As Mom or Dad’s time runs out, so does our chance of getting some particular kind of parental attention. Attention that would resolve some long-held, unconscious need. Perhaps it’s a need to feel as important as another sibling. Or to feel forgiven. Or to feel capable.
When old issues such as these get scrambled into the process of negotiating a parent’s care, the result can be a confusing tangle. Lots of emotion and little progress. And a lack of understanding about why the process is stumbling.
What to do
Check in with yourself. Are you overly engaged in caregiving out of the hope Mom will finally approve of you? Or perhaps you shy away from an active role because you expect everyone still sees you as “the baby.” Recognize how your beliefs may affect your role in your parent’s care and influence your response to your siblings.
Don’t blame your sibs. If you are feeling that Mom or Dad overlooks you, you may be right. Your parent may, in fact, be unfair. This is not the fault of your siblings, however. Similarly, if you are the “favorite child,” try not to abuse that privilege. Your parent may or may not be aware of the impact of their actions. And they may not be able to change. Instead, look for opportunities to join together with your siblings. As adults—perhaps parents yourselves—you may be able to acknowledge your parent’s foibles. If you can communicate amongst yourselves, even make a joke of “Mom liked you best,” you will be well on the way to a more sane and comfortable eldercare journey.
Treat your siblings as adults. If you don’t operate according to old family patterns, your siblings are less likely to do so as well. Meet them as they are today. At a minimum, agree to put aside sibling issues to focus on the care of your parent.
Call a family meeting. Use a “family meeting” forum for discussion and decision making. Consider hiring a facilitator if problems among siblings persist. An Aging Life Care Manageris trained to lead discussions in a way that enables everyone to have a chance to voice their concerns. Then together you generate a workable plan. A professional can save everyone time and regret. Especially in the context of a parent’s failing health, you do not want to be wasting precious time in conflict.
Review the advance directive. If your parent has prepared paperwork concerning end-of-life care and who will be their healthcare decision maker, find those documents now. As a family, each sibling should read it through. This represents your loved one’s thinking at the time. If they are unable to communicate now to update it, assume this is what they want. Support the decision maker and honor your relative’s wishes.
Get support to move forward. You may not ever receive the appreciation, love, forgiveness, or recognition you deserve from your parent. And your siblings may not budge from their old patterns. A support group for family caregivers can be very helpful in coming to terms with these realities. Hearing from others in a similar situation can make you feel less anxious or alone. Or consider individual counseling. A counselor can help you grieve and let go of the hope for a different kind of relationship with your parent or siblings. And of course, invest time in your own family-of-choice.
Eldercare can be challenging enough. Add to it disagreements between family members and the stress goes up exponentially. As one person put it, “Of course your family knows how to push your buttons. They are the ones who sewed them on!” Siblings, in particular, can find themselves at odds when there’s a health crisis in the family. Following are common situations and suggested approaches for resolution:
The primary caregiver does everything. In most families, there is one child who takes on the lion’s share of the responsibility. The eldest daughter often falls into this role. But sometimes it’s the child who is geographically closest or emotionally closer. Nearly half of family caregivers feel they had no choice in the matter. It was just assumed they would take on the tasks. That’s a recipe for resentment, stress, and depression. Statistically, the average caregiver is already employed and puts in an additional ten hours of help a week. This is the median figure, but the range is from one hour to forty or more hours. (Typically, the older the care receiver, the greater the number of hours.) Four out of ten primary caregivers describe their caregiving situation as highly stressful emotionally. Another 28% consider it moderately stressful. One out of five caregivers reports experiencing worsening health due to their caregiving responsibilities. (Those with the highest stress and the worst health report feeling very alone with their caregiving duties.) There is also a financial impact. According to AARP, primary caregivers spend an average of $7,000 per year out of their own pocket to cover expenses for the person they care for. Thirty-two percent say caregiving has eroded their savings. As a rule, primary caregivers tend to be very conscientious. They take the responsibility very seriously. Rightly so. But they can also become perfectionists and inadvertently discourage participation by others who may not perform to the exacting standards of the primary. If you are the primary, ask yourself whether the perfect may be getting in the way of the good. Everyone has different strengths and something to contribute. You don’t want to burn out. Consider allowing others to participate and to do so in their own way. It will be good for your loved one to receive help from multiple sources. All of that said, it could be that other members of your family simply don’t understand everything that is involved. Calling a family meeting with a professional facilitator, such as an Aging Life Care Manager, can help identify all the tasks and create a plan that shares them more equitably.
Family members are shut out of sharing the care. Those who are not the “primary” frequently want to help, but geography, stage of family life, such as having young children, or a demanding career may make it difficult. Many report trying to step in to do something, only to meet with the frustration and perfectionism of the primary caregiver. If you live far away, look for tasks you can do from afar, such as handle the finances. Or use your vacation time to come care for your parents so the primary can get an extended break. Perhaps you can pitch in financially to hire respite care or transportation services for errands. Consult with an Aging Life Care Manager to identify needed tasks so the primary doesn’t have to do everything. Maybe you can do something unrelated to parent care that will lift the load for the primary (tutor their child in math or Spanish, for instance). If nothing else, you can be regularly generous with your appreciation—lots of thank-yous! And your time if the primary needs to vent or brainstorm on solutions. (It can get lonely making caregiving decisions all by yourself.) A facilitated family meeting can help you connect with your parents and support them—and your sibling—in ways that make sense, given your skills and availability.
Disagreement about how bad things are. It’s not uncommon for the primary caregiver to have concerns about problems the other siblings, especially those who live far away, just don’t think are an issue. The truth is, Mom and Dad are very good at putting on a good face, especially when it’s just a phone call or Zoom. It may not even be conscious. But the person on ground zero who sees them at different times of day and not necessarily by appointment will have a very different picture. To get a more objective sense of what’s going on, consult with an Aging Life Care Manager. An Aging Life Care Manager can come in and spend several hours with your relative over multiple friendly visits. The goal is to understand your loved one’s strengths and weaknesses. They will provide an assessment of everything from driving ability to memory issues, risk of falling to social isolation, medication management to follow-through with doctor’s orders. You can then receive a report from an expert on aging about what your relative is handling well and areas where they need more support. Save yourselves the headache of arguments. Get the opinion of an eldercare professional.
Disagreement about the best course of action. After an assessment, the Aging Life Care Manager can also give you a suggested care plan. It will describe what makes sense now, with an eye to what will likely be needed within the next six months. Considering your relative’s resources, aging in place might be a safe option. They may do well enough with an automated medication dispenser and someone who comes in to make meals, help with showers, and drive them to run errands. Alternatively, the person you care for may have moderate dementia and no longer be able to live alone. They may need the extra support of an assisted living or memory care community. The Aging Life Care Manager can make recommendations for the best providers in the area, given family needs and budget. The family can implement the plan or hire the Aging Life Care Manager to do the follow-up, potentially with ongoing oversight.
Conflict about money. Unfortunately, money matters often become an issue with eldercare. Mom or Dad may need support services that will require some extra funds from the children. Or there may be one adult child who has always been financially supported by the parents, and now that money is needed for the parent’s own care. In some families, the parents have enough money. But some siblings may be hesitant to spend it because they have been relying upon an inheritance. Whatever the issues, financial factors should be brought into the open and discussed realistically. Again, an Aging Life Care Manager can address this as part of the assessment and plan and make suggestions for the best interest of the older adult.
What to do about life support. These are the final decisions that adult children often need to make. It’s difficult to let a parent go. One sibling may want to do everything possible to try to keep their parent alive. Another may feel it’s just prolonging the inevitable, and if there’s pain involved, prolonging suffering. If there is an advance directive with a living will describing a preferred approach, it will help immensely. In that document, a “healthcare agent” is probably named who will make decisions on your parent’s behalf. If so, it’s best to honor your parent’s wishes and support the decision maker in following those requests to the best of their ability. If there is dissention between siblings, an Aging Life Care Manager can help. So can a social worker at the hospital or through hospice or a palliative care program. If your relative is still able to make decisions but has not created an advance directive, work with an attorney now to get that in place. It’s important.
You may have decided long ago to keep your parents at a distance. Perhaps Dad left the family and was largely absent. Or Mom may have been an alcoholic, “absent” in a different way. There may have been abuse when you were growing up. Or a parent with mental health issues.
But what to do now that your relative needs help in their elder years?
Conflicting emotions are common in this situation. If you had negative experiences with your relative, you might feel resentful about their needing you now. But you also might feel guilty about staying away.
Similarly, you may have a parent who has become quite difficult in their elder years, perhaps even nasty and demeaning. There is such a thing as older adults emotionally abusing their adult children. Frequently, it’s a matter of dementia or misplaced anger at the losses, pain, or debility of aging. Sadly, it’s often the child who has stepped forward and is giving the most and sacrificing the most who receives the brunt of the negativity.
Caring for an aging family member can be a multiyear project. Not something where you can buck up and just tolerate your resentment for a short while. It eats at your soul. You absolutely deserve respect, and you absolutely need to set boundaries so you do not come away feeling drained and defeated.
Here are some tips for navigating caregiving when you don’t really want to do it (and it may not be in your best interest to do so):
Accept your feelings. In the case of abandonment, it’s natural for increased contact to trigger a resurgence of feelings. Those feelings are not wrong or bad. They simply reflect the history of your relationship. There’s no need to deny your feelings. But there is also no need to live in the past. Change does happen. It’s worth allowing for the possibility that your relative has grown and has learned some things over the years. No promises. But time does have a way of providing perspective to everyone. While you can’t change the past, you may have an opportunity to create a better future.
In the case of a difficult parent, there are probably old hurts that are being triggered within you as you extend yourself trying to do the “right thing.”
Pay attention to your feelings. They are warning signals. They can alert you to possible dangers. But they do not have to steer the ship entirely. Honor your feelings, but be cautious about letting them dominate the situation.
Consider counseling. The desire to withdraw is a natural response to pain. You may have been carrying around hurt or anger for many years. This situation may be an opportunity to take a fresh look at your parent through an adult’s lens. You have choices now. You are not at their mercy. A counselor can help you decide whether you want to participate in their care, and if so, how much. It’s not an all-or-nothing proposition. A counselor can also help you set healthy boundaries and define the limits of what you are willing to do.
Make conscious choices. Before jumping into a caregiving role—or continuing one—think about why you are doing it. Only you can decide what is right for you. Many family members hasten to help because they hope to receive the appreciation, love, or affection they missed as a child. That can be a slippery slope. You will likely end up bitter if you expect gratitude. It may never come.
Make choices that reflect your values and create a level of involvement that is acceptable for you.
Where do you draw your personal boundary?
What kinds of tasks are you comfortable taking on? Finances? Meals? Dressing? Bathing? Toileting?
How much direct contact will be healthy for you?
There are different ways to be involved. If hands-on care is not right for you, hire others to do that piece. You can stay involved as the coordinator. Or if you place your family member in a care facility, your role might be to oversee their care and make health decisions. Sometimes the wisest choice is to hire an Aging Life Care™ Manager to handle your parent’s needs while you stay involved as the money manager or decision maker.
Aim for a balance between your needs and theirs. You may not get the perfect balance the first time, so allow yourself to make new choices as the situation changes. Validate yourself for living with integrity.
Keep your “personal well” replenished. The added stress of caregiving in an emotionally difficult relationship puts your overall health at extra risk. Expect yourself to need emotional recharging. Develop a conscious strategy for coping with stress. Whether it’s a caregiver support group, a spiritual or religious congregation, or meeting with other family members, find a community that supports you.
Be mindful of maintaining your own well-being with good food, adequate sleep, and staying away from unhealthy habits. And rejuvenate yourself physically and mentally with activities such as art or music or exercise. Consult with a professional counselor if you notice lasting negative changes in your mood or your pace of life.
Consider guardianship for a Plan B. If you find that it’s just too painful to be involved or that you honestly are not able to provide the care your relative needs, create a plan that allows you to back away but does not leave a vulnerable elder unattended. Consider finding a guardian for your relative. Consult with an elderlaw attorney to learn more about this process. It may, indeed, be the wisest and even the most appropriate given the circumstances.
How will you determine whether providing care will be a healthy choice for you? For your relative?
As we near the end of our lives, it’s common to reflect and try to come to terms with the past. Many hospice patients, for instance, strive to reconcile with estranged family members. Perhaps they need to ask for forgiveness. Or they may need to extend it. In most cases, the other party is willing. In the face of such limited time left, the two parties often lament that they didn’t mend the relationship earlier. All that time gone that they can’t retrieve!
You don’t have to wait for a relative to have a terminal illness before you take steps to heal a breach.
According to the Stanford Forgiveness Project, when most people consider forgiving a wrong, it’s not because they’ve decided there was no harm done. What they find is they need to leave the past in the past and move forward. Reclaim their lives. Carrying the weight of pain and anger takes away from the energy they could have to build an uplifted future.
Forgiving doesn’t mean you have to stay in contact with the person who hurt you. Nor do you have to excuse what they did. It just means letting go of the pain, of wishing it were different. Recognize that the person who hurt you was not able to do anything differently at that time—that they were doing their best even if it was selfish and not very skillful or mature. Accepting that life involves pain and that you don’t have to hold on to that pain gives you the opportunity to move forward. You don’t even have to talk with the person who hurt you, or tell them you forgive them. It’s something you do inside your heart because you want to proceed in your life with dignity and peace.
If you are the person who wants to be forgiven, consider these steps:
Accept that you did something that caused another person pain. This takes both honesty and humility.
Admit responsibility to the person you hurt with no defensiveness in your heart. If you need to justify your actions, you aren’t ready. They will not trust the sincerity of your remorse. An “I’m sorry” isn’t enough. Describe what you did and how you understand that action hurt them.
Expect to listen a lot. They may need to tell you about the full impact.
After some time of deep listening, once they seem to have said what they need to say (for instance, there are long silences after they talk), offer to make amends. Great if there’s something physical you can restore to set things right. Buy them a new car because long ago you did something that ruined their own car. If you ask what you can do to repair the relationship, listen openly. You are not obligated to do everything they might request. You have a right to have boundaries also. If you are unsure, you can thank them for their suggestions and ask for time to reflect before you make a decision.
Thank them for their forgiveness. If appropriate, let them know that you look forward to a less burdened relationship.
Asking or granting forgiveness can be one-way. The person may not want to talk. Or they may have died. You can do all this in a letter and not even send it. The primary reason to partake in forgiveness is to liberate your heart so you can reclaim your life and focus on the future.
Recently our family had to make some tough decisions about my Mom’s care. She has advanced Alzheimer’s and needed to move from the facility she has been living in, but to where? We spoke with Marsha Rains and she helped us a great deal. She has much professional as well as personal experience working with elderly people and their families. She listened not only to “ the facts” that we needed to express, but also to our feelings; in fact she encouraged us to express how we were feeling and what we really wanted for Mom at this point. After she listened and understood the situation AND our feelings she was very informative and she objectively offered us good suggestions in a kind and understanding way. She helped us make - with confidence- what we believe is the best decision for Mom at this time. I am very satisfied and grateful for Marsha’s help and will not hesitate to call again if we need further help in the future.
Marsha was extremely helpful in addressing our questions and concerns. At the end of our discussion, we definitely had a plan of action. She was frank, yet tactful and sensitive at saying what needed to be said. We recommend her to any families dealing with care taking of elderly ones.
Marsha is the calm in the storm. My stepmom fell and broke her back. I was spending 10 hours a day at the hospital, trying to work full time, and take care of my diabetic dad. I was completely lost and overwhelmed with all of the decisions that needed to be made, and didn’t know where to start, or who to trust. The guidance and explanations Marsha gave me were invaluable. I can’t thank her enough for her wealth of information and explaining what the options were and what to realistically expect.
Marsha Raines; Founder & CEO of Aging Well (Rochester, NY) is the woman that you need to consult with, if you have ANY questions regarding the broken, complicated, frustrating (understatement) & absolutely soul bending/breaking experience of having to care for your elder sister/brother/mother/father/aunt/uncle etc......in Rochester, NY (& likely nationally).Marsha's a "no bones, no hassle, get the job done," down-to-earth, honest, straightforward kind of business woman and she saved MY butt when it came to a serious communication breakdown between the ONLY facility that had occupancy availability for my elderly Mother.She works within an integrity level that is rare, by today's standards of what is professional.I cannot rave enough.....about her. If you are in need of someone with 35 years of experience in this radically changed & continually changing environment of healthcare for the elderly, I cannot think of anyone more qualified than Marsha Raines. I am very grateful to have made her acquaintance.
While searching for a reputable organization to perform a PRI for my 95 year old Dad I reached out to Aging Well Rochester.Marsha Raines returned my call immediately (I left messages with others and waited a few days) she put me in touch with her nurse Jodi Limner who scheduled a no non sense quick appointment at a very reasonable cost (others had a higher price plus travel charges).I would highly recommend Aging Well Rochester with your elder care!!
We were overwhelmed with choices and had more questions than answers when faced with moving a family member into assisted living. Marsha helped tremendously to prioritize our actions and narrow our choices. She answered all of our questions and put us at ease. I highly recommend her.
Marsha was so helpful during the time when my elderly father was ill. Every time I reached out via email or voice mail, she returned my messages almost immediately, within the same day, even when it was after working hours. She helped my family cut through the conflicting information that I was getting from various sources regarding elder care in the Rochester, NY area. I feel that we were able to save time and focus on the important things after meeting with her. So grateful.
My conversation with Ms. Raines was extremely useful. My life presented an opportunity to learn very quickly about assisted living options in the Rochester area. After a detailed conversation, she was able to recommend three sites which fit our needs. Without her help, we'd still be looking at sites and not be able to focus our efforts on the details of actually moving.
I continue to be so grateful for the care and expertise that we received from Marsha, Sue, Ester and the rest of the team at Aging Well Rochester for our Mom. It was such a relief to know that we could count on them to provide kind, warm support to all of us. The other thing that was so important was their knowledge and understanding of the different options available to us and the best ways to work with other professionals in the field of elder care. We can’t thank them enough!
Marsha was a HUGE support in helping our family find quality care for my Mom who has Dementia. She took the time to answer our questions and concerns with respect and compassion. I am glad that we got to meet with her. She’s put a lot of my family’s concerns at ease and is always there if we need her. I wish more people acted with kindness such as this in the medical field - the world would be a better place!
Thank the good Lord that my wife researched and was able to find Aging Well Rochester and Marsha Raines when my daughter suffered a serious stroke. We had moved to Florida three years earlier and it was not possible to visit her and help with the needed healthcare management.Marsha and Jodi were there to guide us through the process to insure that she could be placed in a facility that could properly provide the care she needed. Given the healthcare crisis in this country, this was not an easy process.They were there each step in securing the best possible care and provided relief from the guilt we felt being so far away from Rochester. The compassion and professionalism of Marsha and Jodi were second to none. We are so very grateful for the service they provided throughout.
I reached out to Marsha @ Aging Well Rochester at a critical point when my dad was hospitalized and needed advice and assistance with coordinating next steps. Within 48 hours, I had had an in depth initial consult with Marsha, agreed to retain her services, and she made calls and was able for me to put in motion a tour and his eventual placement at a wonderful and caring Hospice facility.After my dad's passing, Jennifer worked with my mom over the next few months as she adjusted to all the changes. She was kind and compassionate and very knowledgeable on the process my mom was going through.I would recommend Aging Well Rochester for straight forward advice and counsel to anyone who is feeling "lost" in the confusion and maze of options with aging loved ones.
Marsha Raines provides much-needed assistance navigating a complex system during high-stress times. She is excellent at what she does. She asks important questions, listens, is efficient and very dependable.
Our family worked with Marsha Raines of Aging Well Rochester at a crucial moment when our mother was experiencing a decline in her physical capacities after living on her own for most of her adult life. Marsha was our guiding light throughout the process: explaining, with compassion, the various options for Mom; guiding us through the application process for both rehab and long-term care; and ultimately, settling Mom in at her wonderful new home where she is safe, comfortable and happy. I wholeheartedly recommend Aging Well Rochester!
Was connect with Marsha from Aging Well Rochester while searching for assistance with understanding the system and what is needed for elder parent. Marsha provided me with information, guidance, and took the time to explain differences between assisted living, independent living, and what questions to ask while interviewing for a new home for my mother. Valuable information. Marsha continues to follow up to assist if needed. Very pleased and so glad found Aging Well at a crazy time.
Coming to grips with a parent's decline and figuring out how to meet their needs can be a terribly stressful ordeal. Marsha and her team made it vastly less so. Marsha's calm demeaner, wisdom and professionalism were invaluable during the 8 months during which my father's needs were rapidly changing. She has a wealth of knowledge about resources available in the community and was able to bring them to bear quickly. I will be eternally grateful for the emotional support she provided during the entire journey.
At a time when you don't know what you don't know, Marcia knows! She asks the right questions, narrows the choices, and provides direction. She definitely helped us feel more confident as we moved forward, and she was thoughtful enough to follow up to be sure we were making progress. Highly recommend.
Marsha's experience and knowledge are invaluable to our family during this difficult time! We can now take the necessary steps for our parents' care with confidence. Extremely helpful!
Marsha and staff were exceptional in their guidance though the difficult and unfamiliar journey of finding quality care for our aging parents. For over three years, they were able to anticipate needs, advocate for our parents, and provide support for them through various crises. We are so thankful for their expertise and compassion through all the changes. We highly recommend Aging Well Rochester to anyone seeking help with aging loved ones.
I just want to thank Aging Well Rochester for their assistance to complete an urgent PRI for my stepmother and also one for my father in case we needed it. The nurse went above & beyond to do that for us as we fortunately found a bed quickly for my stepmother. All went well & she is now receiving wonderful care at St. John's Home. Thank you Marsha and your staff - you made a difficult situation much easier.
Marsha Raines was incredible--responsive, caring and very knowledgeable. She helped me navigate options and provided excellent counsel. I highly recommend Aging Well to you if you are facing a difficult and emotional situation with a loved one who needs ongoing medical/rehabilitation placement and services. Marsha exceeded my expectations. Christine L.
Our initial consultation with Marsha Raines was very informative as it provided our family with a starting point concerning a long term care plan for our aging father. Her knowledge, experience and compassion allowed her to assess where each of us were in dealing with the emotional stress of the situation and provide recommendations to get us moving in the right direct with a long term care plan. Marsha helped us narrow our focus to ask the right questions regarding our next steps in care for our father. Thank you Marsha!
We were exceptionally fortunate to have Marsha Raines of Aging Well Rochester assist us in placing my wife in an appropriate facility. She guided me through all the paperwork, answered every question I had and resolved every impediment that we found in the process!Thanks so much Marsha!
We received great service from Marsha. Highly recommend. Navigating rehab and long-term care can be daunting. Marsha breaks down the ins and outs and helps bring the family to consensus on the best next steps.
Our family reached out to Aging Well Rochester for an understanding of the options and to seek clarity as to next steps for our elderly father regarding his future care. Marsha provided our family with the assistance, guidance and resources necessary to make a decision that was best for our father. Marsha's response to e-mails and phone calls was always in a timely manner and we truly appreciated all of her knowledge and expertise and would not hesitate to recommend Aging Well Rochester!!
Marsha understands the world of aging and the decisions that need to be made. She has both the education and experience to navigate a complex system to secure the best care as well as the expertise to guide throughout the process. My wife and I are grateful for her depth of knowledge, experience, skill, and compassion. We plan to use her as a resource for years to come!
Marsha Raines and her team have been a gift to my family. I'm on the West Coast, and her local knowledge has been extremely valuable in locating care options and knowing what to look for. Her direct style does not shy away from talking about tough issues, and in fact, makes it easier to devise a care plan. Marsha is a gem.
I truly appreciate the advice Marsha has to share. She has a great way of putting things into perspective and knows her stuff! Thank you for the advice, help, and input while trying to figure out the next steps with my parents.
I hired Marsha Raines to help me find the best Nursing Home for my husband. She was professional, quick to answer any questions I had, told me all I needed to do, and quick find him the right place. She was extremely helpful and compassionate with this difficult undertaking . I highly recommend anyone searching for a home for their loved one call Marsha before doing anything else!
Marsha level of expertise in this field has been tremendous. She explained the changes that occurred in the nursing homes industry. She took the time to research nursing homes for me and this afforded me time to focus on my mother's medical needs. I found Marsha to be resourceful and committed to helping me through this difficult time. I would highly recommend her service to you.
We moved our mom to a memory care residence, and in just a few short weeks we realized that it was not the right place for her. Distraught that we had made a horrible mistake, we needed help. I contacted Marsha and she met with our family to help sort things out. She took our concerns seriously, consulted with other industry professionals to assess our mom, and found us a better place for her. Just two weeks later we were able to move mom to a wonderful residence that cares for her properly and gives us all peace of mind. We are so grateful for Marsha and her ability to navigate the challenging world of eldercare on our behalf.
My husband, Bradley, needed to be moved to an adult home due to my inability to continue caring for his needs. I had no idea where to turn until Marsha Raines name was given to me. It is very difficult to navigate this process while you are under stress and her kindness and actions got the process started making it much less painful. I highly recommend her for her insurance knowledge which was extremely helpful to me.Mary Ellen Hindson, Rochester, NY
Marsha Raines assisted our family through the most trying time of our lives with Mom. She was extremely knowledgeable about placement, finances local care available and placement. She was personally involved in contacting the care facility to assist in mom getting placement.Her recommendation of the Presbyterian Home was spot on. All grants recommended came through and we were able to continue her care until she passed away.Thank you Aging Well. I would recommend her services highly.
My parents needed more assistance than I could give working full-time in another state in 2015. They were facing medical issues and needed to move out of their beloved home of 60 years. Since then, Marsha and her team have been instrumental in supporting my parents, and me, through good times and bad. They arranged movers, set up and attended doctor appointments, arranged for aides and companions to assist my parents in living safely and independently, and checked in on them to be sure they were comfortable and happy. Marsha has been an incredible resource to me, providing information and advice when needed in a direct yet sincere manner. I feel relieved to know that Marsha is there to help when I can’t be, keeping me informed, and checking in when needed. She is an incredible resource and advocate for the elderly and their families.
I contacted Marsha two weeks ago. I quickly learned that a PRI, exam to determine the level of care was needed to go into a nursing home. I was given 10 local agencies that could do it. I chose "Aging Well". Marsha was so personable on the phone, getting all the fact. She was able to arrange the exam in 5 days. The nurse showed up on time and my aunt chatted away. Two days later I got an urgent call from my aunt begging me to find her a new place immediately, she had a horrible weekend and wanted out. So, I called Marsha back that same day and asked her to take our case on and help get my aunt placed ASAP. She was pleased to help. She sent me the 3 applications to the facilities my aunt wanted by the end of the day. She kept in close contact with me the next couple of days with words of encouragement while I scrambled to get the information. I submitted the first one. Marsha personally went into the facility and spoke to the intact person giving her more details of my aunt. 5 days later, I moved my aunt into the facility she wanted. Here is a photo of her reaction. Marsha is focused, very knowledgeable, explains the process well, upbeat and is very encouraging. I would work with her again in a heart beat. She is the best.
I have been working with Marsha since 2008 planning for the aging process and various transitions for my parents.She has always been incredibly helpful, knowledgable and available. Over the years she has grown the organization, but still maintains that level of support. Her manner is caring and supportive yet direct, a quality that I have found very comforting and helpful during stressful transitions. I can't recommend highly enough.
Aging well Rochester did an AMAZING job of helping my family deal with my experience and Hospitalization with Covid 19. Marsha worked with my children and family and the hospital staff to make sure that I would receive the care needed upon my return home. I can't thank them enough for making this experience as easy as it could be.
Living more than 500 miles away from Rochester, visiting my mother as often as we would like was a challenge. Luckily I found Marsha Raines and her colleagues at Aging Well Rochester. Their visits to my mom were so frequent and warm that the staff at the nursing home thought they were family! Actually that's how we think of them. In addition to the care and support for my mother, the feedback and advice Marsha and her colleagues provided us was always timely and helpful. I consider the day I found Marsha to be one of my luckiest. I can't imagine the last few years without Aging Well Rochester! Thank you for enriching my mother's life and ours.