Testimonials

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CHRIS DEFAZIO
CHRIS DEFAZIO
1700088436
While searching for a reputable organization to perform a PRI for my 95 year old Dad I reached out to Aging Well Rochester.Marsha Raines returned my call immediately (I left messages with others and waited a few days) she put me in touch with her nurse Jodi Limner who scheduled a no non sense quick appointment at a very reasonable cost (others had a higher price plus travel charges).I would highly recommend Aging Well Rochester with your elder care!!
Doug Firth
Doug Firth
1697751767
We were overwhelmed with choices and had more questions than answers when faced with moving a family member into assisted living. Marsha helped tremendously to prioritize our actions and narrow our choices. She answered all of our questions and put us at ease. I highly recommend her.
Marsha was so helpful during the time when my elderly father was ill. Every time I reached out via email or voice mail, she returned my messages almost immediately, within the same day, even when it was after working hours. She helped my family cut through the conflicting information that I was getting from various sources regarding elder care in the Rochester, NY area. I feel that we were able to save time and focus on the important things after meeting with her. So grateful.
Nancy Grear
Nancy Grear
1697461647
My conversation with Ms. Raines was extremely useful. My life presented an opportunity to learn very quickly about assisted living options in the Rochester area. After a detailed conversation, she was able to recommend three sites which fit our needs. Without her help, we'd still be looking at sites and not be able to focus our efforts on the details of actually moving.
Martha Howland
Martha Howland
1696179945
I continue to be so grateful for the care and expertise that we received from Marsha, Sue, Ester and the rest of the team at Aging Well Rochester for our Mom. It was such a relief to know that we could count on them to provide kind, warm support to all of us. The other thing that was so important was their knowledge and understanding of the different options available to us and the best ways to work with other professionals in the field of elder care. We can’t thank them enough!
Jennifer Pierce
Jennifer Pierce
1696013997
Marsha was a HUGE support in helping our family find quality care for my Mom who has Dementia. She took the time to answer our questions and concerns with respect and compassion. I am glad that we got to meet with her. She’s put a lot of my family’s concerns at ease and is always there if we need her. I wish more people acted with kindness such as this in the medical field - the world would be a better place!
Gary Parker
Gary Parker
1692809327
Thank the good Lord that my wife researched and was able to find Aging Well Rochester and Marsha Raines when my daughter suffered a serious stroke. We had moved to Florida three years earlier and it was not possible to visit her and help with the needed healthcare management.Marsha and Jodi were there to guide us through the process to insure that she could be placed in a facility that could properly provide the care she needed. Given the healthcare crisis in this country, this was not an easy process.They were there each step in securing the best possible care and provided relief from the guilt we felt being so far away from Rochester. The compassion and professionalism of Marsha and Jodi were second to none. We are so very grateful for the service they provided throughout.
Kathy Green
Kathy Green
1689769824
I reached out to Marsha @ Aging Well Rochester at a critical point when my dad was hospitalized and needed advice and assistance with coordinating next steps. Within 48 hours, I had had an in depth initial consult with Marsha, agreed to retain her services, and she made calls and was able for me to put in motion a tour and his eventual placement at a wonderful and caring Hospice facility.After my dad's passing, Jennifer worked with my mom over the next few months as she adjusted to all the changes. She was kind and compassionate and very knowledgeable on the process my mom was going through.I would recommend Aging Well Rochester for straight forward advice and counsel to anyone who is feeling "lost" in the confusion and maze of options with aging loved ones.
Marsha Raines provides much-needed assistance navigating a complex system during high-stress times. She is excellent at what she does. She asks important questions, listens, is efficient and very dependable.
Hudson
Hudson
1673297267
Our family worked with Marsha Raines of Aging Well Rochester at a crucial moment when our mother was experiencing a decline in her physical capacities after living on her own for most of her adult life. Marsha was our guiding light throughout the process: explaining, with compassion, the various options for Mom; guiding us through the application process for both rehab and long-term care; and ultimately, settling Mom in at her wonderful new home where she is safe, comfortable and happy. I wholeheartedly recommend Aging Well Rochester!
Janine Miceli
Janine Miceli
1671537939
Was connect with Marsha from Aging Well Rochester while searching for assistance with understanding the system and what is needed for elder parent. Marsha provided me with information, guidance, and took the time to explain differences between assisted living, independent living, and what questions to ask while interviewing for a new home for my mother. Valuable information. Marsha continues to follow up to assist if needed. Very pleased and so glad found Aging Well at a crazy time.
Joseph DiPoala
Joseph DiPoala
1667434987
Coming to grips with a parent's decline and figuring out how to meet their needs can be a terribly stressful ordeal. Marsha and her team made it vastly less so. Marsha's calm demeaner, wisdom and professionalism were invaluable during the 8 months during which my father's needs were rapidly changing. She has a wealth of knowledge about resources available in the community and was able to bring them to bear quickly. I will be eternally grateful for the emotional support she provided during the entire journey.
J C
J C
1660785381
At a time when you don't know what you don't know, Marcia knows! She asks the right questions, narrows the choices, and provides direction. She definitely helped us feel more confident as we moved forward, and she was thoughtful enough to follow up to be sure we were making progress. Highly recommend.
Michele Mandina
Michele Mandina
1658321772
Marsha's experience and knowledge are invaluable to our family during this difficult time! We can now take the necessary steps for our parents' care with confidence. Extremely helpful!
Becky L
Becky L
1655592238
Marsha and staff were exceptional in their guidance though the difficult and unfamiliar journey of finding quality care for our aging parents. For over three years, they were able to anticipate needs, advocate for our parents, and provide support for them through various crises. We are so thankful for their expertise and compassion through all the changes. We highly recommend Aging Well Rochester to anyone seeking help with aging loved ones.
I just want to thank Aging Well Rochester for their assistance to complete an urgent PRI for my stepmother and also one for my father in case we needed it. The nurse went above & beyond to do that for us as we fortunately found a bed quickly for my stepmother. All went well & she is now receiving wonderful care at St. John's Home. Thank you Marsha and your staff - you made a difficult situation much easier.
Marsha Raines was incredible--responsive, caring and very knowledgeable. She helped me navigate options and provided excellent counsel. I highly recommend Aging Well to you if you are facing a difficult and emotional situation with a loved one who needs ongoing medical/rehabilitation placement and services. Marsha exceeded my expectations. Christine L.
glenn kaiser
glenn kaiser
1652283545
Our initial consultation with Marsha Raines was very informative as it provided our family with a starting point concerning a long term care plan for our aging father. Her knowledge, experience and compassion allowed her to assess where each of us were in dealing with the emotional stress of the situation and provide recommendations to get us moving in the right direct with a long term care plan. Marsha helped us narrow our focus to ask the right questions regarding our next steps in care for our father. Thank you Marsha!
Michael Slade
Michael Slade
1649465940
We were exceptionally fortunate to have Marsha Raines of Aging Well Rochester assist us in placing my wife in an appropriate facility. She guided me through all the paperwork, answered every question I had and resolved every impediment that we found in the process!Thanks so much Marsha!
Alan E
Alan E
1649274203
Paul
Paul
1643478038
We received great service from Marsha. Highly recommend. Navigating rehab and long-term care can be daunting. Marsha breaks down the ins and outs and helps bring the family to consensus on the best next steps.
Jean
Jean
1642617886
Our family reached out to Aging Well Rochester for an understanding of the options and to seek clarity as to next steps for our elderly father regarding his future care. Marsha provided our family with the assistance, guidance and resources necessary to make a decision that was best for our father. Marsha's response to e-mails and phone calls was always in a timely manner and we truly appreciated all of her knowledge and expertise and would not hesitate to recommend Aging Well Rochester!!
Bill Loftus
Bill Loftus
1640814358
Marsha understands the world of aging and the decisions that need to be made. She has both the education and experience to navigate a complex system to secure the best care as well as the expertise to guide throughout the process. My wife and I are grateful for her depth of knowledge, experience, skill, and compassion. We plan to use her as a resource for years to come!
Elizabeth Hall
Elizabeth Hall
1640290368
Marsha Raines and her team have been a gift to my family. I'm on the West Coast, and her local knowledge has been extremely valuable in locating care options and knowing what to look for. Her direct style does not shy away from talking about tough issues, and in fact, makes it easier to devise a care plan. Marsha is a gem.
Jim Belair
Jim Belair
1639419688
I truly appreciate the advice Marsha has to share. She has a great way of putting things into perspective and knows her stuff! Thank you for the advice, help, and input while trying to figure out the next steps with my parents.
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Caregiving families are often referred to our practice by a trusted physician, attorney, trust officer, financial planner, neighbor or friend.  We are pleased to share some testimonials from real professionals who work in our community, and from caregiving families:

 

I have referred many of my patients and their families to Marsha over the last 28 years because of the compassionate, prompt and complete service that she provides.  I never have to worry about a patient of mine falling through the cracks.

—Mitchell Ehrenberg, MD
Linden Medical Group

As a long time Trust Officer in the Rochester community, I rely on Marsha and her team to assist my clients with all of their needs.  It is a relief for me to know that my clients are in such good hands while I focus on management of their finances.

—Lynn M. Carleton, CTFA, CSNP, AEP
 Vice President and Trust Officer
Tompkins Financial Advisors

Marsha Raines and the staff of Aging Well Rochester were a big help navigating care for my mom.  They advised about how to get a cognitive assessment when I thought that was what was needed and easily pivoted to assisting with nursing home placement and being with my mom when I could not be with her once she received a terminal diagnosis.

 I assisted my mom in finding a rehabilitation placement several times after joint replacement surgeries and falls and each time found the process overwhelming.  So glad I finally got professional help with this task and, we both benefitted from a trained pair of eyes and ears and another friendly face visiting while my mom was in the nursing home.  

Linda Phillips,
September 28, 2021

I have twice consulted with Marsha on my dad’s situation and both times she has given me invaluable advice and information. She pointed us in the right direction when we were desperately spinning our wheels. She is smart, approachable, and reliable. I can’t thank her enough for what she has done for us.

—William Clauss, Esq.
Rochester, NY
September 13, 2021

In our initial visit with Marsha regarding our living situation with my aging mom, she was able to objectively give us a strong recommendation for the best situation we should strive towards for our family.  Marsha’s direct honesty helped us place our Mom in her recommended facility in 2 weeks’ time.  Her direction helped us eliminate many wasted hours and financial resources of navigating the many healthcare services available.  It was time and money well spent.  We are indebted to her expertise and guidance during this difficult transition time.  We recommend her highly.  

—Kathy and Mark Stefanik
Rochester, NY

Marsha has been our guide to where we are today – happily settled into our new Assisted Living home.  She helped us in making the decision to choose assisted living and assisted us in deciding which residence best suited our needs.  Marsha arranged visits and accompanied us on tours.  She then took care of all the details of moving, including supervising the packing at our former home and arranging items in the new apartment.  Marsha kept our children who live out of town informed of each step on this path.  She did all of his with competence and understanding and continues to be a dear and special person in our lives.  We can never thank you enough, Marsha!

—Roy and Joyce Welkley
Rochester, NY

Marc and I are grateful for the caring attention and service that you and Denise provide for Ruth.  Your firm has been a godsend to our family.

—Joyce and Marc Johnson
Rochester, NY

Faced with the challenge of moving my mother from Florida to Rochester, I knew that I needed the specialized and caring services that Marsha Raines provides.  Marsha and her amazing team counselled my family on our options, helped to research appropriate settings for my mom, and facilitated the complexities of relocation, medical records and insurance.  Most importantly though, Marsha helped me with the emotional roller coaster of moving my elderly mother, and provided my mother with counseling support to help her transition.  I treasure Marsha’s advice that the goal is for me to be there for my Mom as her daughter, not just as her caregiver. 

—Jill Eisenstein
Rochester, NY

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