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Caregiving families are often referred to our practice by a trusted physician, attorney, trust officer, financial planner, neighbor or friend. We are pleased to share some testimonials from real professionals who work in our community, and from caregiving families:
I have referred many of my patients and their families to Marsha over the last 28 years because of the compassionate, prompt and complete service that she provides. I never have to worry about a patient of mine falling through the cracks.
—Mitchell Ehrenberg, MD
Linden Medical Group
As a long time Trust Officer in the Rochester community, I rely on Marsha and her team to assist my clients with all of their needs. It is a relief for me to know that my clients are in such good hands while I focus on management of their finances.
—Lynn M. Carleton, CTFA, CSNP, AEP
Vice President and Trust Officer
Tompkins Financial Advisors
Marsha Raines and the staff of Aging Well Rochester were a big help navigating care for my mom. They advised about how to get a cognitive assessment when I thought that was what was needed and easily pivoted to assisting with nursing home placement and being with my mom when I could not be with her once she received a terminal diagnosis.
I assisted my mom in finding a rehabilitation placement several times after joint replacement surgeries and falls and each time found the process overwhelming. So glad I finally got professional help with this task and, we both benefitted from a trained pair of eyes and ears and another friendly face visiting while my mom was in the nursing home.
September 28, 2021
I have twice consulted with Marsha on my dad’s situation and both times she has given me invaluable advice and information. She pointed us in the right direction when we were desperately spinning our wheels. She is smart, approachable, and reliable. I can’t thank her enough for what she has done for us.
In our initial visit with Marsha regarding our living situation with my aging mom, she was able to objectively give us a strong recommendation for the best situation we should strive towards for our family. Marsha’s direct honesty helped us place our Mom in her recommended facility in 2 weeks’ time. Her direction helped us eliminate many wasted hours and financial resources of navigating the many healthcare services available. It was time and money well spent. We are indebted to her expertise and guidance during this difficult transition time. We recommend her highly.
—Kathy and Mark Stefanik
Marsha has been our guide to where we are today – happily settled into our new Assisted Living home. She helped us in making the decision to choose assisted living and assisted us in deciding which residence best suited our needs. Marsha arranged visits and accompanied us on tours. She then took care of all the details of moving, including supervising the packing at our former home and arranging items in the new apartment. Marsha kept our children who live out of town informed of each step on this path. She did all of his with competence and understanding and continues to be a dear and special person in our lives. We can never thank you enough, Marsha!
—Roy and Joyce Welkley
Marc and I are grateful for the caring attention and service that you and Denise provide for Ruth. Your firm has been a godsend to our family.
—Joyce and Marc Johnson
Faced with the challenge of moving my mother from Florida to Rochester, I knew that I needed the specialized and caring services that Marsha Raines provides. Marsha and her amazing team counselled my family on our options, helped to research appropriate settings for my mom, and facilitated the complexities of relocation, medical records and insurance. Most importantly though, Marsha helped me with the emotional roller coaster of moving my elderly mother, and provided my mother with counseling support to help her transition. I treasure Marsha’s advice that the goal is for me to be there for my Mom as her daughter, not just as her caregiver.