Testimonials

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Aging Well Rochester
5.0
Based on 11 reviews
Tasha Beauchamp
Tasha Beauchamp
22:33 17 Sep 21
I can't say enough about Marsha's caring heart and tenacious advocacy. She is incredibly knowledgeable and really goes to bat for her clients!
Judith Ames
Judith Ames
12:18 04 Sep 21
We moved our mom to a memory care residence, and in just a few short weeks we realized that it was not the right place for her. Distraught that we had made a horrible mistake, we needed help. I contacted Marsha and she met with our family to help sort things out. She took our concerns seriously, consulted with other industry professionals to assess our mom, and found us a better place for her. Just two weeks later we were able to move mom to a wonderful residence that cares for her properly and gives us all peace of mind. We are so grateful for Marsha and her ability to navigate the challenging world of eldercare on our behalf.
Bradley Hindson
Bradley Hindson
17:07 02 Sep 21
My husband, Bradley, needed to be moved to an adult home due to my inability to continue caring for his needs. I had no idea where to turn until Marsha Raines name was given to me. It is very difficult to navigate this process while you are under stress and her kindness and actions got the process started making it much less painful. I highly recommend her for her insurance knowledge which was extremely helpful to me.Mary Ellen Hindson, Rochester, NY
Sarah Giometti
Sarah Giometti
21:30 31 Aug 21
Marsha is fantastic.
louise cardillo
louise cardillo
20:07 25 Aug 21
Marsha Raines assisted our family through the most trying time of our lives with Mom. She was extremely knowledgeable about placement, finances local care available and placement. She was personally involved in contacting the care facility to assist in mom getting placement.Her recommendation of the Presbyterian Home was spot on. All grants recommended came through and we were able to continue her care until she passed away.Thank you Aging Well. I would recommend her services highly.
Katy Liotta
Katy Liotta
21:19 06 Aug 21
My parents needed more assistance than I could give working full-time in another state in 2015. They were facing medical issues and needed to move out of their beloved home of 60 years. Since then, Marsha and her team have been instrumental in supporting my parents, and me, through good times and bad. They arranged movers, set up and attended doctor appointments, arranged for aides and companions to assist my parents in living safely and independently, and checked in on them to be sure they were comfortable and happy. Marsha has been an incredible resource to me, providing information and advice when needed in a direct yet sincere manner. I feel relieved to know that Marsha is there to help when I can’t be, keeping me informed, and checking in when needed. She is an incredible resource and advocate for the elderly and their families.
Susan Schmitt
Susan Schmitt
03:10 29 Jul 21
I contacted Marsha two weeks ago. I quickly learned that a PRI, exam to determine the level of care was needed to go into a nursing home. I was given 10 local agencies that could do it. I chose "Aging Well". Marsha was so personable on the phone, getting all the fact. She was able to arrange the exam in 5 days. The nurse showed up on time and my aunt chatted away. Two days later I got an urgent call from my aunt begging me to find her a new place immediately, she had a horrible weekend and wanted out. So, I called Marsha back that same day and asked her to take our case on and help get my aunt placed ASAP. She was pleased to help. She sent me the 3 applications to the facilities my aunt wanted by the end of the day. She kept in close contact with me the next couple of days with words of encouragement while I scrambled to get the information. I submitted the first one. Marsha personally went into the facility and spoke to the intact person giving her more details of my aunt. 5 days later, I moved my aunt into the facility she wanted. Here is a photo of her reaction. Marsha is focused, very knowledgeable, explains the process well, upbeat and is very encouraging. I would work with her again in a heart beat. She is the best.
Tasha Beauchamp
Tasha Beauchamp
03:31 16 Jul 21
I have worked with Marsha for 5 years now and have been consistently impressed with her diligence and dedication to providing top notch innovative and caring service. She creatively reaches out to others in the community to put together programs that will provide her clients with the high quality care they need and deserve. She is an extremely responsive and creative care manager!
Mark Pierce
Mark Pierce
16:33 16 Feb 21
I have been working with Marsha since 2008 planning for the aging process and various transitions for my parents.She has always been incredibly helpful, knowledgable and available. Over the years she has grown the organization, but still maintains that level of support. Her manner is caring and supportive yet direct, a quality that I have found very comforting and helpful during stressful transitions. I can't recommend highly enough.
Michael Bobry
Michael Bobry
00:34 04 Dec 20
Aging well Rochester did an AMAZING job of helping my family deal with my experience and Hospitalization with Covid 19. Marsha worked with my children and family and the hospital staff to make sure that I would receive the care needed upon my return home. I can't thank them enough for making this experience as easy as it could be.
David Carey
David Carey
15:10 03 Dec 20
Living more than 500 miles away from Rochester, visiting my mother as often as we would like was a challenge. Luckily I found Marsha Raines and her colleagues at Aging Well Rochester. Their visits to my mom were so frequent and warm that the staff at the nursing home thought they were family! Actually that's how we think of them. In addition to the care and support for my mother, the feedback and advice Marsha and her colleagues provided us was always timely and helpful. I consider the day I found Marsha to be one of my luckiest. I can't imagine the last few years without Aging Well Rochester! Thank you for enriching my mother's life and ours.

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Caregiving families are often referred to our practice by a trusted physician, attorney, trust officer, financial planner, neighbor or friend.  We are pleased to share some testimonials from real professionals who work in our community, and from caregiving families.

“I have referred many of my patients and their families to Marsha over the last 28 years because of the compassionate, prompt and complete service that she provides.  I never have to worry about a patient of mine falling through the cracks.”

—Mitchell Ehrenberg, MD
Linden Medical Group

“As a long time Trust Officer in the Rochester community, I rely on Marsha and her team to assist my clients with all of their needs.  It is a relief for me to know that my clients are in such good hands while I focus on management of their finances.”

—Lynn M. Carleton, CTFA, CSNP, AEP
 Vice President and Trust Officer
Tompkins Financial Advisors

“I wanted to thank you and Denise for all your help and guidance over the last two months.  Brad is happily ensconced at his new Assisted Living residence and none of this would have happened without my having been given your name and both of you giving me gentle prodding to get the job done. And your immense help in getting it done.  Your analysis of the long term care insurance policy was huge for me.  That was my greatest stumbling block.  I wish good people like you were easier to find when one is struggling with these health issues.  You really feel lost.”

—Mary Ellen Hindson
Rochester, NY

In our initial visit with Marsha regarding our living situation with my aging mom, she was able to objectively give us a strong recommendation for the best situation we should strive towards for our family.  Marsha’s direct honesty helped us place our Mom in her recommended facility in 2 weeks’ time.  Her direction helped us eliminate many wasted hours and financial resources of navigating the many healthcare services available.  It was time and money well spent.  We are indebted to her expertise and guidance during this difficult transition time.  We recommend her highly.  

—Kathy and Mark Stefanik
Rochester, NY

Marsha has been our guide to where we are today – happily settled into our new Assisted Living home.  She helped us in making the decision to choose assisted living and assisted us in deciding which residence best suited our needs.  Marsha arranged visits and accompanied us on tours.  She then took care of all the details of moving, including supervising the packing at our former home and arranging items in the new apartment.  Marsha kept our children who live out of town informed of each step on this path.  She did all of his with competence and understanding and continues to be a dear and special person in our lives.  We can never thank you enough, Marsha!

—Roy and Joyce Welkley
Rochester, NY

My parents needed more assistance and support than I could give working full-time in another state.  They were facing medical issues and needed to move from their home of 60 years to a living space suited to their needs.  Marsha was instrumental in helping my parents make the transition to a one-level apartment and setting up a personalized support system to provide services allowing them to live safely and independently.  Her team of care managers arranged for movers, got my parents settled successfully, interviewed people who would be helping my parents, and shared resources with me to help manage the house sale process. My parent’s Care Manager has been there for the medical emergencies that crop up, attended doctor appointments, offered advice and support when needed, and assisted my parents in many other ways that can’t all be listed here.  They have been there for happy occasions as well, helping to arrange a nice experience the day of my son’s wedding that they were unable to attend in person. We have come a long way since that first phone call. My parents are happy, and I feel relieved to know that Marsha is there to help when I can’t be, keeping me informed and checking in when needed.

—Katy Liotta
Oak Hill, VA

“Marc and I are grateful for the caring attention and service that you and Denise provide for Ruth.  Your firm has been a godsend to our family.”

—Joyce and Marc Johnson
Rochester, NY

Faced with the challenge of moving my mother from Florida to Rochester, I knew that I needed the specialized and caring services that Marsha Raines provides.  Marsha and her amazing team counselled my family on our options, helped to research appropriate settings for my mom, and facilitated the complexities of relocation, medical records and insurance.  Most importantly though, Marsha helped me with the emotional roller coaster of moving my elderly mother, and provided my mother with counseling support to help her transition.  I treasure Marsha’s advice that the goal is for me to be there for my Mom as her daughter, not just as her caregiver. 

—Jill Eisenstein
Rochester, NY

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