Many caregiving families are referred to our practice by a trusted physician, attorney, trust officer or financial planner. Other families hear about us from friends. We are pleased to share some testimonials from real professionals who work in our community and caregiving families.
“I have referred many of my patients and their families to Marsha over the last 21 years because of the compassionate, prompt and complete service that she provides. I never have to worry about a patient of mine falling through the cracks.”
—Mitchell Ehrenberg, MD
Linden Medical Group
“Marsha is my ‘go to’ person for care management when clients need assistance and there are no close family members who can step in to help out. She and her staff have always gone far above and beyond the basics of care, and they have truly made a difference in the lives of many my clients.”
—Barbara R.H. James, Esq.
Partner, Harris Beach, PLLC
“As a long time Trust Officer in the Rochester community, I rely on Marsha and her team to assist my clients with all of their needs. It is a relief for me to know that my clients are in such good hands while I focus on management of their finances.”
—Lynn M. Carleton, CTFA, CSNP, AEP
Vice President and Trust Officer
Tompkins Financial Advisors
In our initial visit with Marsha regarding our living situation with my aging mom, she was able to objectively give us a strong recommendation for the best situation we should strive towards for our family. Marsha’s direct honesty helped us place our Mom in her recommended facility in 2 weeks time. Her direction helped us eliminate many wasted hours and financial resources of navigating the many healthcare services available. It was time and money well spent. We are indebted to her expertise and guidance during this difficult transition time. We recommend her highly.
—Kathy and Mark Stefanik
My parents needed more assistance and support than I could give working full-time in another state. They were facing medical issues and needed to move from their home of 60 years to a living space suited to their needs. Marsha was instrumental in helping my parents make the transition to a one-level apartment and setting up a personalized support system to provide services allowing them to live safely and independently. Her team of care managers arranged for movers, got my parents settled successfully, interviewed people who would be helping my parents, and shared resources with me to help manage the house sale process. My parent’s Care Manager has been there for the medical emergencies that crop up, attended doctor appointments, offered advice and support when needed, and assisted my parents in many other ways that can’t all be listed here. They have been there for happy occasions as well, helping to arrange a nice experience the day of my son’s wedding that they were unable to attend in person. We have come a long way since that first phone call. My parents are happy, and I feel relieved to know that Marsha is there to help when I can’t be, keeping me informed and checking in when needed.
Oak Hill, VA
“Marc and I are grateful for the caring attention and service that you and Denise provide for Ruth. Your firm has been a godsend to our family.”
—Joyce and Marc Johnson
Faced with the challenge of moving my mother from Florida to Rochester, I knew that I needed the specialized and caring services that Marsha Raines provides. Marsha and her amazing team counselled my family on our options, helped to research appropriate settings for my mom, and facilitated the complexities of relocation, medical records and insurance. Most importantly though, Marsha helped me with the emotional roller coaster of moving my elderly mother, and provided my mother with counseling support to help her transition. I treasure Marsha’s advice that the goal is for me to be there for my Mom as her daughter, not just as her caregiver.
“I have worked with Marsha for 15 years and she has always been the type of person that puts her clients first whether they are clients or family of clients that need care or if they are insurance clients. You always get 100% from Marsha Raines.”
—Cathleen Benjamin, CLTC
Regional Marketing Director
NY/National Long Term Care Brokers
“Marsha has been our guide to where we are today – happily settled into our new Assisted Living home. She helped us in making the decision to choose assisted living and assisted us in deciding which residence best suited our needs. Marsha arranged visits and accompanied us on tours. She then took care of all the details of moving, including supervising the packing at our former home and arranging items in the new apartment. Marsha kept our children who live out of town informed of each step on this path. She did all of his with competence and understanding and continues to be a dear and special person in our lives. We can never thank you enough, Marsha!”
—Roy and Joyce Welkley